Shipping Policy

• Orders below ₹999: a flat shipping charge of ₹99.
• Orders of ₹999 and above: shipping is free.
• The exact shipping amount is always shown at checkout before you pay.

We currently ship across India to serviceable pin codes. If your pin code is not serviceable by our delivery partner, we will contact you and refund the order.

International shipping: [is currently not offered. We currently ship only within India].

Orders are picked, checked and packed before dispatch. Typical dispatch time is [1–3 business days] after the order is confirmed. Drop launches and sale periods can take a little longer.

Once dispatched, delivery usually takes [3–7 business days] depending on your location. Timelines are estimates from our delivery partners, not guarantees.

You will receive an order confirmation email when your order is placed. Once a tracking number is assigned you can follow your order from your account or from the order tracking page linked in your emails.

• Weather, strikes, festivals, regional restrictions and courier backlogs can delay delivery.
• Incomplete or incorrect addresses and unreachable phone numbers are the most common cause of delay.
• If your order is running well past the estimate, write to us and we will chase the courier with you.

We can usually change the delivery address only before dispatch. Contact us as soon as possible with your order number and we will do what we can.

Couriers normally attempt delivery more than once. If the parcel cannot be delivered — nobody available, refused delivery, or a Cash on Delivery order not accepted — it returns to us. We will contact you to arrange a reshipment or a refund of the item value.

If the outer packaging looks opened, wet or tampered with, please refuse the delivery where possible, and record an unboxing video. This makes claims much easier. See our Returns & Refunds Policy.

Write to orders@zuroclothing.in with your order number and we will help.