Returns & Refunds

You can cancel an order from your account while it is still in an early stage and has not been dispatched. Once a parcel has shipped it can no longer be cancelled — you can refuse delivery or raise a return instead.

Returns can be requested within [7 days] of delivery. Write to returns@zuroclothing.in with your order number and the reason.

• Unworn and unwashed, with original tags and packaging intact.
• No stains, odours, perfume, makeup marks or alterations.
• Free gifts or add-ons included with the order must be returned too.

Items that come back in a used or altered condition may be sent back to you and the return declined.

Size exchanges are subject to stock. Because drops are limited, a size may not be available — in that case we will offer a refund instead.

If you receive a damaged, defective or wrong item, contact us within [48 hours] of delivery with your order number and clear photos. An unboxing video helps a lot. We will arrange a replacement or a full refund, including any shipping you paid, at no cost to you.

• Our error — damaged, defective or incorrect item: we cover return shipping.
• Change of mind or size: [return shipping is paid by the customer].
• Original shipping charges are non-refundable except where the fault is ours.

• Refunds are initiated after the returned item reaches us and passes a quick quality check.
• Prepaid orders are refunded to the original payment method.
• Cash on Delivery orders are refunded to a bank account you share with us.
• Once initiated, banks typically take [5–7 business days] to credit the amount.

If a coupon was used, the refund is for the amount you actually paid. Coupons are not re-issued unless we say otherwise.

Items marked as final sale, and any category listed here — [Custom or personalized products, and items that have been worn, washed, damaged, altered, or returned without their original tags] — cannot be returned unless they arrive damaged, defective or incorrect.

If tracking shows delivered but you have not received the parcel, tell us within [48 hours] so we can raise a courier investigation.

Email returns@zuroclothing.in or support@zuroclothing.in. Include your order number so we can move fast.